Warranty & Returns
10 year non-prorated warranty
With a non-prorated warranty, should your mattress fail during the warranty period, it will be replaced or refunded 100%. It is at our discretion to accept or deny warranty claim(s).
To submit a warranty claim, you must have the original proof of purchase and law tags from the mattress. Send these in with photos of the reason for the warranty claim to firstname.lastname@example.org. Additional images may be required.
The following defects are covered under warranty for our KUHL mattresses:
Deterioration causing the Mattress to have a visible indentation higher than one and one-half inches (1.5″) that are not associated with an indentation or sag, which results from the use of an improper or unsupported foundation or bed base.
Any physical flaw in the Mattress that causes the foam material to evidence degradation, a split or crack despite normal usage, and proper handling. Any manufacturing defect in the assembly of the Mattress Cover, excluding zippers or handles.
The KUHL mattress warranty does not cover:
Any product which has been subject to misuse, neglect, accident, or used in violation of instructions, including instructions to place mattress on a proper bed frame. A normal increase in softness of the foam pressure-relieving material which does not affect the pressure-relieving qualities of the Mattress.
Defects caused by physical abuse or damage to the structure and/or cover material, including but not limited to burns, cuts, tears, liquid damage, or stains. Wear to the fabric from use, including but not limited to color changes, peeling, a wear off of finishing treatments, or other normal wear.
The warranty no longer applies upon resale of the mattress whether new or used.
You can request a return here
Damaged in transit
Changed your mind / Found alternative elsewhere
1. Damaged in Transit
DEFINITION: Carton has visible damage, and as a result the merchandise inside was negatively altered.
POLICY: You have 3 days after delivery to request a replacement due to transit damage. Images of carton(s) clearly depicting damaged area(s) as well as images of the damaged product(s) are required.
2. Changed your mind
DEFINITION: You no longer want our product(s) or found an alternative elsewhere. Missed cancellation window.
POLICY: You have 3 days after delivery to issue a return request; merchandise must be unopened and in original packaging. You will cover return shipping fees. You have 7 days after the return label has been issued to initiate a return.
3. Manufacture defect
DEFINITION: Unusable product due to manufacturing-related defect(s).
POLICY: You have 5 days after delivery to submit a defective claim. You must provide the image(s) of merchandise and defective area(s). It is at our discretion to accept or deny the defective claim(s). Additional images may be required.
DEFINITION: You do not like the mattress after the minimum trial period.
POLICY: 100-day sleep trial. You have up to 100 days after delivery to test the mattress. If, after a minimum trial period of 21 days, you are dissatisfied with the mattress, you can initiate a “trial credit request”.